Refund policy

30-Day Return Policy

We want you to be happy with your purchase. You may request a return within 30 days after receiving your order.

To be eligible for a return, the item should generally be in the same condition in which you received it, unused and in its original packaging where reasonably possible. Proof of purchase may be required.

To request a return, please contact us at info@moduvo.store before sending anything back. If your return is accepted, we will provide you with the applicable return instructions and return address.

Please do not send products back without contacting us first, as the appropriate return instructions may vary depending on the product and destination.

You can contact us with any return questions at info@moduvo.store.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, defective or incorrect.

To help us resolve the issue quickly, we may ask you to provide photographs or other information about the item and packaging. Depending on the circumstances, we may offer a replacement, refund or other appropriate solution. In some cases, returning the item may not be necessary.

Exceptions / Non-Returnable Items

Certain products may not be eligible for return for health, hygiene, safety or other reasons, including personalized or custom-made products and products that cannot be returned under applicable law.

Any product-specific return restrictions will be communicated where applicable. Please contact us at info@moduvo.store if you have questions about a particular product.

Nothing in this policy limits any mandatory consumer rights you may have under applicable law.

Exchanges

If you would like to exchange an item, please contact us at info@moduvo.store. Depending on the circumstances, we may arrange a replacement or ask you to return the original item and place a new order.

European Union Right of Withdrawal

If you are a consumer in the European Union, you generally have the right to withdraw from an eligible distance purchase within 14 days without giving a reason, subject to the conditions and exceptions provided by applicable law.

The withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, receives the goods.

To exercise your right of withdrawal, contact us at info@moduvo.store with a clear statement that you wish to withdraw from your purchase. We will provide you with the applicable return instructions.

Your statutory right of withdrawal is separate from our voluntary 30-day return policy and is not limited by it.

Refunds

Once we have received and, where applicable, inspected your return, we will notify you about the status of your refund.

If a refund is approved, it will be issued to your original payment method. Please note that your bank, credit card provider or payment provider may require additional time to process and post the refund.

Where applicable, refunds required under mandatory consumer law will be processed within the legally required timeframe.

If you have any questions about a refund, please contact us at info@moduvo.store.